FAQ : Tenants

FAQ for new prospective tenants < click here

FAQ for current tenants < click here


FAQ for new prospective tenants:

Is the property I saw online still available?

Yes, we update our listings constantly which includes adding and removing listings from various online links when they go on off the market. To be 100% sure simply call and our staff can provide you with up to the minute answers about availability. If the property you are interested in is no longer available our staff would be more than willing to help you find another similar home even if it isn’t one that we manage.

How do I apply for a new home?

After viewing the property that you want, we will provide an application and a lease. After the application process and approval by Tenant Verification services, we will sign the lease, and the property will become your new home.

How much does the application cost?

Application fee is $50.00. Non-Refundable.

What if I have bad credit? (top)

We can also approve you using income verification and character references.

What if you turn me down? (top)

We work with all prospective tenants to help them find suitable housing. If you do not qualify, we will provide a clear reason.

What do you generally check for in the application process? (top)

We review your Credit History, Rental History, and Employment verification or other income.

Can we negotiate on the lease? (top)

All leases are negotiable unless said otherwise. The price and terms may be negotiated with Southern Premier.

Can we sign a lease via fax? (top)

Although in some cases it is more convenient to sign a lease over fax, it is Southern Premier Property Management, LLC company policy to have both parties each sign two copies of the lease at the same time. One reason for this is so we can provide tenants answers and details for any questions that may come up at the last minute and also because we provide one signed original to the tenants, and keep one for our records. This allows each party to verify all details of what is signed.

Can we negotiate on the security deposit? (top)

This is also negotiable, but within reason, we must protect the homeowners interests.

What happens with the security deposit? (top)

It is placed in a trust account and will be fully refundable at the end of the lease if the property is left in the original condition.

Where do I make payments? (top)

All Payments can be made to Southern Premier Property Management, LLC or SPPM, LLC and can be sent via postal courier to: SPPM address is 215 East Bay Street Suite 500C, Charleston, SC 29401

What about pets? (top)

Pets are always encouraged, but we will usually ask for a pet deposit if it is a dog or cat. Some of our properties do not allow pets which is usually made clear before the initially showing is arranged.

Is there a pet deposit? (top)

All pet fees, deposits and permissions can be negotiated and furnished before leasing. Pets are accepted on a case by case basis.

What about utilities? (top)

Utilities are often taken care of by the tenant, if the utilities are inclusive of the rental price then we will make that known.

Can we bring our own washer and dryer and even refrigerator? (top)

If these aren’t provided by the homeowner then by all means bring your own. If you don’t like the ones provided we have arranged to have those items stored at the property while you use your own. Sometimes owners are willing to install new appliances at the request of the tenant.

When is rent due? (top)

To standardize our collection procedures rent is due on the first of the month. Monthly rent for leases that do not begin of the first of the month or end on the last of the month are simply prorated or divided equally to correspond to that amount due for a particular portion of that month. Rent is considered late at 12:01 AM on the second of the month and is handled in accordance with the lease.

What is needed to begin a lease? (top)

We need a submitted rental application. After the rental application is processed, one of our Property Managers will meet with you to sign a lease. After that occurs, the only thing required is the Security Deposit and first months rent.

Is the security deposit refundable? (top)

The security deposit is fully refundable if the property is left in the condition that it was before you moved in. Pet deposits are not refundable. The pet deposits go directly to the owners.

How do I have the utilities changed to my name? (top)

Please refer to our resources page to get a list of all the local utilities. A signed lease for your property is required to have the utilities changed to your name.

What if we notice something wrong after we move in?(top)

We provide an inspection report to you, on this form please note any discrepancies within two days of move in. Contact us via phone to schedule any necessary repairs to the property.

What if something breaks? (top)

Notify Southern Premier Property Management, LLC of anything you feel needs repair. In most cases these repairs will be made without expense to tenants if the cause of the problem requiring repair was not through tenant neglect, negligence, or intentional cause. Miscellaneous items not required to be provided by the landlord in the lease and that are caused by normal use of the property may be repaired if the owner wishes to do so. Tenants may choose to pay for some of these repairs but can only be completed following written authorization and approval to carry out such repairs exclusively through Southern Premier Property Management, LLC.

Who do we call about repairs? (top)

The "Property Manager On Call" with Southern Premier Property Management, LLC is available at all times to receive and dispatch repair requests at 843-735-0129.

Can we make our own repairs / renovations? (top)

In the majority of cases we require only fully licensed and insured contractors to make repairs and renovations to the property. Tenants may choose to pay to have these requests carried out. Work can only begin following written authorization and approval to carry out repairs or renovations which is given exclusively through Southern Premier Property Management, LLC. If tenant repairs or renovations are made, they become property of the landlord and remain part of the property after the lease is over. Tenants are also not authorized to deduct ANY repair or renovation cost from the monthly rent.

Can we paint? (top)

Permission to paint as with any other alterations to the property must be given by Southern Premier Property Management, LLC . Usually with regards to painting permission will be given following receipt of written requests that include paint color and type, location, application method, and waiver to cover expenses for damages and restoration of sloppy work.

What about lawn care? (top)

The party responsible for lawn care is always designated in each lease we sign. In most cases the tenant is responsible to maintain the premises and provide lawn care unless specified in the lease. In other cases, particularly condos and other similar homes lawn care and maintenance is provided through the HOA.

What is an HOA? (top)

The acronym "HOA" stands for Home Owners Association. This term also applies to Horizontal Property Regimes or HPRs. These associations are formed by community members, condo owners, or even builders of newer communities and work to maintain standards throughout the community to uphold the quality of living on the community level.

What are the rules with the community and specifically the HOA? (top)

Southern Premier Property Management, LLC will provide all HOA rule, covenants, and restrictions to tenants as furnished by the homeowners and HOA’s as soon as tenancy begins.

Are there fines and what if we do get fined? (top)

HOA's will usually warn tenants before fines are issued for simple infractions and Southern Premier Property Management, LLC will notify tenants as soon as we receive notification of any violations or warnings.

What if rent is late? (top)

Late charges can vary between the various leases Southern Premier Property Management, LLC has in place but as a general rule of thumb we will charge a $75.00 fee if rent is received after the 5th of the month. Please call us and let us know ahead of time if you feel the rent may be late.

Can we end the lease early? (top)

A lease must be honored by all parties, and can be terminated only through written agreement of all parties to the lease. In some cases we may allow an early end to a lease initially depending on the owner’s preferences and approval. Usually owners will allow us to end a lease on a tenant's request for military personnel who are transferred out of the Charleston area, or if tenants can locate new tenants, who meet the screening requirements. And can assume the terms of the lease without a vacancy period.


FAQ by Current Tenants:

What is the number we contact in case of an emergency?

The "Property Manager On Call" with Southern Premier Property Management, LLC is available at all times to receive all emergency notifications at 843-735-0129.

What are my responsibilities?

Basic responsibilities of lessees or tenants include and are not limited to: Paying the rent on time, maintaining the premises, allowing the landlord reasonable access, complying with rules and regulations of the lease, and to use the property as a dwelling only. The most important responsibility of tenants is to immediately notify the Southern Premier Property Management of plumbing, sewage, electrical, or other health related emergency immediately upon occurrence or discovery.

What if something breaks?

Notify Southern Premier Property Management, LLC of anything you feel needs repair. In most cases these repairs will be made without expense to tenants if the cause of the problem requiring repair was not through tenant neglect, negligence, or intentional cause. Miscellaneous items not required to be provided by the landlord in the lease and that are caused by normal use of the property may be repaired if the owner wishes to do so. Tenants may choose to pay for some of these repairs but can only be completed following written authorization and approval to carry out such repairs exclusively through Southern Premier Property Management, LLC.

Who do we call about repairs?(top)

The "Property Manager On Call" with Southern Premier Property Management, LLC is available at all times to receive and dispatch repair requests at 843-735-0129.

Can we make our own repairs / renovations? (top)

In the majority of cases we require only fully licensed and insured contractors to make repairs and renovations to the property. Tenants may choose to pay to have these requests carried out. Work can only begin following written authorization and approval to carry out repairs or renovations which is given exclusively through Southern Premier Property Management, LLC. If tenant repairs or renovations are made, they become property of the landlord and remain part of the property after the lease is over. Tenants are also not authorized to deduct ANY repair or renovation cost from the monthly rent.

Can we paint? (top)

Permission to paint as with any other alterations to the property must be given by Southern Premier Property Management, LLC . Usually with regards to painting, permission will be given following receipt of written requests that include paint color and type, location, application method, and waiver to cover expenses for damages and restoration of sloppy work.

What if we do get fined by the HOA? (top)

HOA's will usually warn tenants by notification through mail or a notice posted at the property of either fines or warnings. Usually before fines are issued warnings are given with a timeline to correct the specific violation. Falsely assessed fines can usually be dropped if tenants provide information that proves otherwise. Southern Premier Property Management, LLC will notify tenants as soon as we receive notification of warnings or violations through either home owners or HOAs.

What if rent is late? (top)

Late charges can vary between the various leases Southern Premier Property Management, LLC has in place but as a general rule of thumb we will charge a $75.00 fee if rent is received after the 5th of the month. Please call us and let us know ahead of time if you feel the rent may be late. Early warning may allow us to waive the late fee in some cases and will help us work with you to avoid breaching the lease.

Can we end the lease early? (top)

A lease must be honored by all parties, and can be terminated only through written agreement of all parties to the lease. In some cases we may allow an early end to a lease initially depending on the owner’s preferences and approval. Usually owners will allow us to end a lease on a tenant’s request for military personnel who are transferred out of the Charleston area, or if tenants can locate new tenants, who meet the screening requirements. And can assume the terms of the lease without a vacancy period.

How do we extend the lease? (top)

As per the South Carolina Landlord Tenant Act and the leases we use, we require a thirty day written notice prior to the end of the lease if you wish to extend. Owners will give Southern Premier Property Management, LLC approval to sign a new lease, go month to month with the current lease, or end the lease when the term is up.

What happens at the end of the lease? (top)

At least thirty (30) days prior to the end of the lease we will provide you with proper notification if the property will remain available for lease and what options are available to you to remain at the property. a) If the property is no longer available for lease or if you do not wish to remain in the property and have provided Southern Premier Property Management, LLC with proper notice that you do not wish to stay, you will be required to vacate the home at the end of the lease. b) Approval to sign a new lease, go month to month with the current lease, or other options to remain in the property as a tenant will be provided to you by Southern Premier Property Management, LLC at least 30 days before the end of the lease if you wish to stay.

Can we go month to month? (top)

In most cases: yes. The current tenants will always be given the first choice when signing a new lease or continuing the current one. Month to month leasing still requires a thirty day written notice before you are going to move out, and may be available at a higher rate than a new longer term lease.

How do we get our deposit back? (top)

After you move out we inspect the premises and make all necessary repairs to get the property back to original condition. If the property is left in great condition we will refund the full security deposit. If repairs are necessary to restore the property to the original condition at beginning of tenancy, we will make those repairs quickly and efficiently, deduct the cost of repairs from the security deposit, and then refund the difference of the deposit when all repairs and other debts have been accounted for. All monies and expense items are tallied and explained along with the remaining deposit disbursement thirty days after you move out.

What do you do with our information? (top)

All contracts are kept for a period of five years as required by SC law. It is kept strictly confidential and will not be disclosed to any other parties other than what is indicated on the lease.